Refund policy

Returns at Tensenn: Your Satisfaction Guaranteed

At Tensenn, we ensure your satisfaction with a hassle-free 14-day return policy from your item's arrival. Contact us via email within this period to start the return/refund process. To ensure a secure return process, we highly recommend utilising a tracked courier for your return shipment. This helps safeguard against any potential loss during transit, allowing us to process your return smoothly and promptly.

Our Commitment: Your satisfaction matters. Tensenn is dedicated to ensuring your return experience is smooth and satisfactory.

For Faulty/Damaged Items: For a swift refund or replacement, provide photo/video proof and proof of purchase.

For Change-of-Heart Returns: For fully-functional products, responsibility for return shipping lies with you. Once we receive the product in its original condition, your refund of the order amount will be promptly processed.

For Exchanges: We will happily exchange a product if you change your mind, just contact us via email.

Return Address: This will be securely sent via email once you have initiated the returns process.

For assistance, reach us at info@shoptensenn.com. Thank you for choosing us for your home decor needs!

Additional Details: Refunds are processed to the original payment method within 10 business days after approving your return. Contact us at info@shoptensenn.com if it takes more than 20 business days.

Certain items like perishables, custom/personalised products, hazardous materials, and flammable liquids cannot be returned. Reach out for specific item queries.

For UK and EU customers, we prioritise data protection and adhere to GDPR guidelines, ensuring your information is handled securely and respectfully.

The European Union 14-day cooling-off period applies, so you have the right to cancel or return your order within 14 days without justification, provided the item remains in its original packaging and condition.